Order & Payments
Order & Payments
How do I place my order?
Payment Methods
What are the payment methods available?
We support the following payment options at Monspacemall:
MSP,MSD,Cash,Paypal,Alipay, Wechat Pay (logos)
For more details on each payment method, please refer to enquiry@monspacemall.com
How can I know if my payment was successful or fail?
You will be notified via email within 24 hours of completion of order confirmation.Please be aware of your Bank reconciliation schedule as this might have an impact on your payment (payment cannot be performed during bank reconciliation time). Bank reconciliation time only affects payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.
Which credit cards are accepted for payment?
We accept all Visa and MasterCard, both Credit and Debit
Why was I charged with the wrong amount in my order?
The item that you selected might incur a shipping surcharge or bulky fee. These charges will be reflected in your order summary prior making payment. You can also check if the product that you wish to buy carries any shipping surcharges by entering your postcode on the product page.However, if your order was indeed charged with the wrong amount, please contact us at enquiry@monspacemall.com
Why am I unable to check out?
We are sorry that you are facing difficulties checking out. In the event this happens, please contact Customer Service at +603 – 80809808 or enquiry@monspacemall.com
In addition, Monspacemall reserves the right to revoke access to suspected fraudulent accounts.
What happens if my payment method fails?
In the event your chosen payment method fails at the point of check out, you will have an option of retrying the payment method or choosing a different payment method. If your new payment method is successful, your order will proceed as normal.
Is Monspacemall secure?
Yes. We take every precaution to protect your privacy and to prevent misuse of the private information you provide us. Please note that while we make reasonable efforts to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
Will my information be kept private?
Yes! We use your information only to process orders, to provide an enhanced and personalized shopping experience, and to inform you about our promotions and special discount offers. We will not release your personal information to any third party unless you have granted us explicit permission to do so. Refer to our Privacy Protection for further details.