Return & Refund Policy
Refund policy
7 days refund & exchange policy
Monspacemall
practice 7 days refund & exchange policy for all our products sold
Except
for:
A)
airtime reloads
B)
internet access reloads
C)
dd reloads
D)
online games reloads/credits
E)
all considered as downloadable digital content
F)
vouchers
G) services
H) Products delivered from overseas
I) Under garments including swimsuit
J) Ticket, hotel reservation & vouchers, including but not limited to airline tickets, concert tickets
K) Food, including perishable and non-perishable
We make sure each and every single item ordered by our customers will be checked thoroughly for any defect before it is being shipped.
Due to differences in computer monitor quality the color shown here may vary. Slightly from the actual product. The conditions for qualifying in the 7 days exchange or refund are:
1)
allowed if there is defect in our products. Defects include holes, missing
Parts,faulty stitching and discolouration.
2)
allowed for wrong merchandise size shipped
3)
not allowed for items under promotions of which includes discounts, give away
Free
gifts or other special promotions
4)
only applicable for purchase/shipment within malaysia. The policy is not
applicable
To
international transaction.
5)
item need to be returned with their original packaging including all
Accessories,parts,
not used and can be resold.
6)
when returning items you are strongly recommended to obtain printed invoice
And
also proof of posting like tracking number. We cannot accept responsibility for
Package
lost in delivery
7)
item to be returned must be done within 7 days upon receipt date . After the 7
days
Duration
expire, we will not accept any returned item.
8)
we will refund any shipping charges if we send the wrong item or if the item
Sent
was defective.
9)
we will only reimburse the normal postage to have the item sent back to us.
You
may choose to re-use the envelope the item was originally packed in if you
Are
uncomfortable with using your own.
10)
we will not be responsible for any damages or losses occurred during the
Delivery.
11)
monspacemall reserves the right to exercise discretion in permitting all
returns
And
exchanges. Items mailed back to monspacemall without prior confirmation with
Us will not be entertained.
Defective and damaged items
If
you should receive an item you have ordered that is defective, damaged or not
What
you ordered, please contact us as soon as possible. We definitely will help you
Resolve
any issues as quickly as possible by delivering another item or replacing
Your
order. Please include the order number and also as many details as possible.
· please contact us
at: enquiry@monspacemall.com