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  • If my items are detained by customs, who is responsible for clearance of the items?

If my items are detained by customs, who is responsible for clearance of the items?

´ If the items are detained by Customs, the buyer is responsible for clearance of the items.


What if my parcel is seized by Customs?

´ If your items cannot be cleared through Customs, you will need to provide us with a letter authorized by Customs clearly stating why they seized it. You will then apply for a partial refund.


Delivery / Performance

´ Delivery Of The Goods Shall Be Made To The Address Specified By The Buyer In Its Order.


´ MonspaceMall Has The Right At Any Time To Sub-Contract All Or Any Of Its Obligations For The Sale/Delivery Of The Goods To Any Other Party As It May From Time To Time Decide Without Giving Notice Of The Same To The Buyer.


´ Any Dates Quoted For Delivery Of The Goods Are Approximate Only. The Time For Delivery/Performance Shall Not Be Of The Essence, And MonspaceMall  Shall Not Be Liable For Any Delay In Delivery Or Performance Howsoever Caused.


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